Refund policy
The Wilderness Design Company Satisfaction Guarantee
Our Philosophy At Wilderness Design Company, every item is custom-made specifically for you. We do not hold inventory; when you place an order, we print that exact item just for you. Because of this, we cannot accept returns for buyer's remorse, such as changing your mind or ordering the wrong size.
The "Make It Right" Guarantee However, we stand by the quality of our products 100%. If your order arrives with any of the following issues, we will replace it immediately at no cost to you:
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Defective Print: Blurry, off-center, or peeling prints.
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Damaged Item: Rips, tears, or holes in the garment.
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Wrong Item: You received the wrong size, color, or design.
How to Request a Free Replacement You do not need to return the damaged item. To speed up the process:
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Take a clear photo of the defect or damage.
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Email the photo to support@wildernessdesigncompany.com along with your Order Number.
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We will review your claim and process a replacement within 48 hours.
Sizing Exchanges Because our items are made to order, we cannot offer exchanges for size discrepancies. We strongly recommend checking our detailed Size Guide (available on every product page) before placing your order to ensure the perfect fit.
Lost Packages If your tracking number shows no movement for 10 business days, we will treat the package as "Lost in Transit" and ship a replacement immediately.