Terms of service

Last updated: August 2026

OVERVIEW
Welcome to Wilderness Design Company! The terms “we”, “us” and “our” refer to Wilderness Design Company LLC. Wilderness Design Company operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Wilderness Design Company is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you must not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS & PRINT-ON-DEMAND PRODUCTION

All Wilderness Design Company apparel and goods are custom-printed on demand upon purchase.

Visual & Color Representation: We make every effort to display garment colors, textures, and graphic alignments accurately. However, variations naturally occur depending on display configurations, device screens, and the properties of natural garment fabrics during printing. We do not warrant that physical colors, ink saturation, or exact print scale will match digital mockups identically.
Production Tolerances: Minor variations in print placement, ink saturation, and garment dye shade are normal characteristics of the printing process and are not considered manufacturing defects.
Garment Pre-Treatment: Certain garments may be treated with a pre-press fixation agent to help bond water-based inks to natural fibers during production. Any temporary scent or mild residue from this process is a standard characteristic of printed apparel and typically diminishes after the first laundry cycle.
Availability: We reserve the right to discontinue products, alter specifications, or limit order quantities at any time without notice.

SECTION 3 — ORDERS & CANCELLATIONS

When you place an order, you are making an offer to purchase. Wilderness Design Company reserves the right to accept or decline your order for any reason at its discretion. Payment must be processed before an order is accepted.

Because our products are custom-printed upon ordering, production begins shortly after your order is placed. Modification or cancellation requests must be submitted to support@wildernessdesigncompany.com within sixty (60) minutes of placing your order. We cannot guarantee that requests received after this window, or after an order has entered production, can be accommodated, including cancellations, design changes, and address modifications.

Purchases are subject to replacement or refund solely in accordance with our posted Refund Policy. You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect when the order is placed, as confirmed in your order confirmation email. Unless stated otherwise, posted prices do not include taxes, shipping, handling, or customs charges.

You represent and warrant that: (i) all payment information is true, correct, and complete; (ii) you are authorized to use the payment method; (iii) charges incurred will be honored by your payment issuer; and (iv) you will pay all posted prices, applicable shipping fees, and taxes.

SECTION 5 — SHIPPING, TITLE, AND RISK OF LOSS

All production and delivery timeframes listed on the Services or in marketing materials are non-guaranteed estimates. Wilderness Design Company is not liable for shipping delays caused by freight carriers, weather, customs clearance, or supply chain disruptions.

Title and risk of loss pass entirely to you upon our transfer of the goods to the shipping carrier.

Delivery Inquiries: If your tracking information shows no movement for ten (10) business days, please notify support@wildernessdesigncompany.com so we can begin a replacement investigation in accordance with our Refund Policy.
Incorrect Addresses: We are not responsible for packages delivered incorrectly or lost due to customer-submitted address errors.

SECTION 6 — FORCE MAJEURE

We will not be liable or responsible for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or public health emergency, labor disputes, government action or regulation, supplier or fulfillment partner disruptions, or telecommunications or utility failures. Our obligations will be suspended for the duration of such event, and any applicable timeframes will be extended accordingly.

SECTION 7 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, trade dress, text, displays, images, custom vector graphics, brand assets, artwork, reviews, layouts, and code, are owned exclusively by Wilderness Design Company LLC, its affiliates, or licensors, and are protected by United States and international copyright, trademark, and unfair competition laws.

You are granted a limited, personal, non-exclusive, non-transferable license to access the site for shopping purposes only. You must not copy, reproduce, scrape, modify, create derivative works from, publicly display, distribute, or commercially exploit any graphics, apparel designs, slogans, or content from the Services without our express prior written permission.

SECTION 8 — THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools, applications, and embedded features over which we exert no monitoring or control. Access to these tools is provided “as is” and “as available” without warranty or endorsement. We assume no liability arising from your use of optional third-party integrations or external web links.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Wilderness Design Company is hosted and powered by Shopify Inc. Any commercial transaction is entered into directly between you and Wilderness Design Company LLC. You expressly acknowledge that Shopify is not a party to the transaction and release Shopify and its affiliates from all claims, damages, and liabilities arising out of your purchases with Wilderness Design Company.

SECTION 10 — USER FEEDBACK & REVIEWS

If you submit, post, or upload reviews, images, comments, ideas, or feedback (“Feedback”), you grant Wilderness Design Company LLC a perpetual, worldwide, sublicensable, irrevocable, royalty-free license to use, reproduce, modify, publish, and commercially display such Feedback across marketing and retail channels without compensation or confidentiality obligations.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any typographical errors, inaccuracies, or omissions relating to pricing, product descriptions, shipping calculations, or promotions, and to cancel or adjust impacted orders at any time without liability, including after an order has been submitted and confirmed.

SECTION 12 — PROHIBITED USES

You agree not to use the Services: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights or those of third parties; (c) to submit false or misleading information; (d) to upload malicious software or scrapers; (e) to collect personal data of other users; or (f) to engage in fraudulent chargeback schemes. Violations may result in immediate termination of access and legal action.

SECTION 13 — DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY WILDERNESS DESIGN COMPANY LLC, THE SERVICES AND ALL PRODUCTS DELIVERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SECTION 14 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WILDERNESS DESIGN COMPANY LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, PRINT FULFILLMENT PARTNERS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND—INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES—ARISING OUT OF YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THEREFROM.

IN ALL CIRCUMSTANCES, THE MAXIMUM AGGREGATE LIABILITY OF WILDERNESS DESIGN COMPANY LLC ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR PRODUCTS ORDERED SHALL BE STRICTLY LIMITED TO THE ACTUAL AMOUNT PAID BY YOU TO WILDERNESS DESIGN COMPANY LLC FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

SECTION 15 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Wilderness Design Company LLC, Shopify Inc., and our respective members, officers, employees, suppliers, print fulfillment contractors, and agents from any losses, damages, liabilities, claims, and expenses (including reasonable attorney fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

SECTION 16 — DISPUTE RESOLUTION: MANDATORY BINDING ARBITRATION & CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT DIRECTLY IMPACTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution: Prior to initiating formal proceedings, you agree to contact legal@wildernessdesigncompany.com to seek an informal resolution of any claim.
Mandatory Arbitration: If unresolved within thirty (30) days, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or products shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules.
Exceptions: Notwithstanding the foregoing, (i) either party may bring a qualifying individual claim in small claims court in lieu of arbitration, and (ii) Wilderness Design Company LLC may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or the Services, at any time, including while an arbitration is pending.
Venue: Arbitration proceedings shall take place in the State of Michigan, or remotely via electronic submission as agreed upon by the parties.
Class Action Waiver: YOU AND WILDERNESS DESIGN COMPANY LLC AGREE THAT DISPUTES MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

SECTION 17 — SEVERABILITY & ENTIRE AGREEMENT

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be severed to the minimum extent necessary, and all remaining provisions shall remain fully enforceable and valid. These Terms and any referenced store policies constitute the entire legal agreement between you and Wilderness Design Company LLC.

SECTION 18 — GOVERNING LAW

These Terms of Service and all related transactions shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to conflicts of law principles.

SECTION 19 — CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

Wilderness Design Company LLC
2222 W. Grand River Ave Ste A, Okemos, MI 48864, United States
Support: support@wildernessdesigncompany.com
Legal Inquiries: legal@wildernessdesigncompany.com
Phone: (312) 600-4950